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  • Home Guarantee | ROMERAL - Lavandería Industrial Especializada
  • Guarantee

Guarantee

LAVANDERIA ROMERAL® takes care of all the details to guarantee a total quality service from the identification and control of the clothes, through the controls of the hours of service and internal controls, until the follow up and closing of the customer's claims all supported In an integrated management system coordinated by the management of the laundry, the plant managers and the head of deliveries, which guarantees a total quality service:

1. Customer's Textile Control and Identification Procedures

1. Customer's Textile Control and Identification Procedures

We carry out the total control and identification of our clients' textiles, which allows us to trace them so that we can provide them with all the necessary information for the better quality of our services.

2. Finishes according to type of textiles clean, soft and comfortable, folded and packed according to standard on handling of physical loads

2. Finishes according to type of textiles clean, soft and comfortable, folded and packed according to standard on handling of physical loads

Since each textile fiber reacts differently to detergents and stain removers, as well as to ironing temperatures, all these aspects are carefully taken care of to avoid the deterioration of textiles and to obtain clean, soft, comfortable and durable textiles . The finishing and packaging of textiles will take into account the physical requirements to be met by workers, both the laundry and accommodation and / or restoration of our customers in order to prevent the occupational hazards involved in handling loads Physical conditions.

3. We only work for the hospitality and catering sector

3. We only work for the hospitality and catering sector

We are an EXCLUSIVELY dedicated company to the cleaning of textiles of the lodging sector and of restoration. We do not take care of the hospital sector in any of its variants because of the risks involved for the hotel client.

4. JIT service "Just in time" (maximum margin of 30 min) and in optimal conditions

4. JIT service "Just in time" (maximum margin of 30 min) and in optimal conditions

We carry out exhaustive hourly controls through the daily planning of processing times, which is carried out with those responsible for each area, supported by the comprehensive control system available to our facilities, which allows us to schedule in advance the development of the work in plant.

For LAVANDERIA ROMERAL® it is essential to guarantee and comply with the hours of service agreed with the client. Therefore once the delivery deadlines have been established we guarantee that they will be respected with a maximum tolerance of 30 minutes of difference.

For situations of unscheduled maintenance or breakdowns we have closed contracts of collaboration with other laundries with our same standards, reason why the client will never be affected by lack of textiles, since we always have another alternative plant to carry out the processes in The same quality conditions.

5. Permanent and real-time information on the status of your textiles

5. Permanent and real-time information on the status of your textiles

The total control and identification of the textiles of our customers and the information systems integrated in our plants and transport vehicles allow us to keep them permanently informed of the situation of our services.

6. Commitment and dedication 100%

6. Commitment and dedication 100%

We offer service 365 days a year and we serve all types of hotel establishments, extrahoteleros and / or catering.

For us it is a priority the training of staff and constant updating in the production processes, so we attend all national and international fairs in our sector to know the latest trends.

We have highly qualified personnel in the washing, drying and finishing processes of the garments, and we have our own technical service.

We are a responsible GREEN company with the environment and we comply with all the norms that guarantee a conduct of corporate social responsibility.

We have the continuous support of the manufacturers of our machinery (Textfinity, Alliance Laundry, Lapauw) and the manufacturer of our chemicals (Sercate SL), to meet any requested requirements.

We have a computerized control system that allows us to have daily information regarding the production in the plant and the evolution of customer service (movements of garments, kilos generated, percentage of rejection)

7. Tracking and closing customer complaints

7. Tracking and closing customer complaints

We have a comprehensive management system that allows us to keep track of the order of the washing-drying-ironing processes and the reception of the clothes, thus facilitating the monitoring and closing of customer complaints in very short time frames.

8. More than service provider we are your "strategic partner" expert in textile cleaning

8. More than service provider we are your "strategic partner" expert in textile cleaning

Our clients are accommodation and catering establishments to which we offer services of washing and leasing and rental of textiles. We have highly qualified personnel with years of experience in the sector, which will offer you an excellent service and advise you on what you need. We adapt and personalize our services to your needs, in order to meet your expectations and even exceed them. For all this we allow ourselves to affirm that more than a service provider we are a "strategic partner" of our clients.

Elegant TableFrom LAVANDERIA ROMERAL®, clothing is processed from a large number of hotels and restaurants on the island of Gran Canaria. We work with both large chains and independent hotels, always transferring our best practices to all our customers. We have a wide range of services oriented to the hotel sector, getting to have a full participation with our workers within the client's facilities. Having our own fleet of vehicles allows us to meet the demand of our customers with regularity and punctuality.

If you are looking for a specialized, competitive and full quality laundry service, please contact us now.

You can request more information by filling out the following form.

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Empresa asociada a

CONESCAN       ITEL - Instituto Técnico Español de la Limpieza 

AENAGA - Asociación de Empresarios de la Zona Industrial de Arinaga UNEC SIGLOXXI - Unión Empresarial de Gran Canaria - Siglo XXI 

 ECOAGA - Entidad de Conservación del Polígono Industrial de Arinaga

 

Nuestros proveedores

       LAYFIL   SERCATE SLU

  RATIOPLAN     TEXFINITY

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"IMPLANTACIÓN ESTRATEGIA DE COMERCIALIZACIÓN 2.0 EN LAVANDERÍA ROMERAL”    Proyecto cofinanciado en un 70%, por el FEDER en un 85%, en la convocatoria 2016 del programa INNOBONOS
 
INNOBONOS PIE WEB


LAVATUR CANARIAS, S.L. ha recibido financiación del Fondo de Préstamos y Garantías para la Promoción de Proyectos Empresariales de Innovación, para el proyecto denominado "INSTALACIÓN DE SISTEMA FOTOVOLTAICO, AHORRO Y EFICIENCIA ENERGÉTICA POR SUSTITUCIÓN DE MAQUINARIA PARA LAVANDERÍA INDUSTRIAL", cofinanciado por el
Fondo Europeo de Desarrollo Regional (FEDER) en un 85%, proveniente del
Programa Operativo FEDER de Canarias 2007-2013.

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